Contact Us
We're here to help. Whether you're looking to make a referral, have a general question, or need out-of-hours support - there's always someone available.
Choose the right channel
Referrals line
For local authorities, social workers and placing professionals. Our referrals line is monitored 24 hours a day, 7 days a week. We aim to respond within 4 working hours.
Complete a referral form →General enquiries
For families, professionals, job applicants or any other general enquiry. We aim to respond to all emails within one working day.
info@newpathcare.orgOut of hours
If you have an urgent concern about a young person in our care outside of normal office hours, please contact us by email. This is monitored at all times.
Available evenings, weekends & bank holidays
“We believe that every question deserves a real answer from a real person. You will never reach an automated system on our referrals line.”
Find us
Lilly House is located in Birkdale, Sefton - a quiet residential area approximately five minutes' walk from the seafront.
Please do not visit Lilly House unannounced. Visits to the home must be arranged in advance with the Registered Manager.
Send a general enquiry
Use this form for general questions, feedback, or anything that doesn't require an urgent response. For referrals or urgent matters, please call us directly.
Ready to discuss a placement?
We respond to all referral enquiries within 4 working hours. Our referrals line is monitored 24/7.